Field service management platform

Your entire service operation.
One connected platform.

Manage service calls, scheduling, technicians, subcontractors, parts, SLAs, invoicing and payments, all connected from the first call to the completed job.

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What it does

The whole job in one place

Stop managing service calls across disconnected systems. OnDispatch keeps scheduling, dispatch, technicians, parts, SLAs, invoices and payments connected to the same service record.

The service call

Every service call has one complete record with its full history: customer information, notes, calls, status, appointments, parts, invoices and every action taken.

Manage service calls

Dispatch

Your technicians and your subcontractors, their zones and availability, visits and return visits, with drive-time and SLA checks while you schedule.

Schedule and dispatch

Stay ahead of every SLA

Track first-visit, completion and return-after-parts deadlines by client contract, with warnings before service commitments are missed.

Keep your promises

Parts and returns

What was ordered, from whom and at what cost; shipments, returns, RMAs and core charges, all on the ticket.

Parts

Invoices and payouts

Invoice your clients, record what they pay, and track what you owe each technician and supplier.

Money

Client portal

Manufacturers, warranty companies and retailers submit service requests and follow their own work without calling your office.

Your clients

See OnDispatch in action

See your entire operation in one system

From the service call to dispatch, technicians, parts and financials, OnDispatch keeps every part of the operation connected.

Service call

Everything about the job in one place: customer, appointments, SLA, parts, work orders and history.

Dispatch and technician management

See availability, workload, service area and open calls across employees and subcontractors.

Financial operations

Track what was billed, what was paid and what is owed to technicians and suppliers.

Product screens shown with sample data.

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Who it is for

Built for field service businesses

Built for companies managing field service operations, including independent service businesses, regional and national service networks, and organizations working with manufacturers, warranty companies and retailers.

Appliance repair
HVAC
Consumer electronics and TV
Optical
Plumbing
Electrical
Computers and IT
Automotive

See how it fits your trade

Built from real operations

Built in the field, not just for it.

OnDispatch was developed over more than a decade inside a working field service operation. Every part of the platform grew from real operational needs: managing service calls, dispatching technicians, tracking SLAs, ordering and returning parts, completing jobs, invoicing clients and paying service providers.

10+ years

Built through real service operations

One connected record

From service request to payment

Employees + subcontractors

Manage both from the same platform

Multi-country

Localized operations, languages and currencies

Countries and languages

Built for service operations across countries and languages

OnDispatch supports service companies operating in the United States, Spain, Portugal, Brazil, Uruguay and Colombia, with localized environments for language, currency and business operations.

United States

English · US dollar

Spain

Spanish · euro

Brazil

Portuguese · Brazilian real

Uruguay

Spanish · Uruguayan peso

Portugal

Portuguese · euro

Colombia

Spanish · Colombian peso