Appliance repair
Manage warranty and customer-paid service, multiple visits, parts, returns, core charges and technician payouts from the same service record.
Who it is for
Built for field service businesses
If your business sends technicians into the field to diagnose, repair or service equipment, OnDispatch brings the entire operation together, from the first service request to the final invoice and payment. Use your own technicians, subcontractors or both, and manage warranty and customer-paid work from the same platform.
By trade
Made for the trades that send people on site
HVAC
Manage technicians by service area and availability, seasonal demand, multiple visits, parts and subcontractors when additional coverage is needed.
Consumer electronics and TV
Manage in-home service, client-specific SLAs, parts, multiple visits and service history from one connected platform.
- Optical
- Plumbing
- Electrical
- Computers and IT
- Automotive
- Other field service
Operating models
Built around the way your business operates
You work for manufacturers, warranty companies and retailers
Receive work from client networks, manage contract-specific SLAs, invoice the company responsible for the service and give clients visibility through their own portal.
Explore SLA managementYou manage subcontractors
Manage partner companies and independent technicians alongside your own employees, including service areas, availability, rates, compliance documents, work orders and payouts.
Technician managementYou handle customer-paid service
Manage out-of-warranty and direct-to-consumer service from diagnosis through estimate, approval, parts, return visit, invoice and payment.
Customer-paid serviceYou operate across companies or countries
Keep each company's information separate while supporting localized operations, languages and currencies across the countries where you do business.
Countries and languagesDoes this sound like your company?
Start a free trial and see how OnDispatch fits your service operation.